FAQ
Questions? We've got answers.
Quick answers to what clients ask us most. Can't find yours? Call or text 250-470-8559.
Booking
How do I book a clean?
Fill out the request form, or call or text 250-470-8559. We'll get back to you with a quote and a time that works for you.
What areas do you serve?
Kelowna, West Kelowna, Lake Country and Big White. Just outside those areas? Ask us anyway.
How often can you come?
Whatever suits you: one-time, weekly, bi-weekly or monthly. You can change it any time.
Can I choose exactly what gets cleaned?
Yes. Use our Build your own clean form to tick the rooms and extras you want, and we'll quote just that.
Do I need to be home during the clean?
No. Many clients leave us a key or door code. Just let us know how to get in when you book.
What if I need to cancel or reschedule?
No problem. Please give us at least 24 hours' notice so we can offer the spot to someone else.
If a clean is cancelled when we arrive at your door, a cancellation fee is due.
Pricing & payment
How much does a clean cost?
Home, office and Airbnb cleans are $45–55 an hour. Your exact rate depends on the size of your space and how often we come.
How are move-out and post construction cleans priced?
Usually by the room:
Kitchen $150 · Bathroom $55 · Bathroom with glass shower $70 · Bedroom, living/dining room or laundry room $40 each.
Depending on the job, we may charge hourly instead if that works out better for you. Request a quote and we'll find you the best rate.
How do I pay?
We accept e-transfer and cash, paid once the clean is done.
During the clean
Do you bring your own supplies?
Yes. We bring everything we need, including eco-friendly products that are safe for your family and pets. If you'd like us to use your own products, just ask.
Are you okay with pets?
Absolutely, we love them. Let us know about your pets when you book so we can plan around them.
Are your cleaners trained and insured?
Yes. Our whole team is trained and insured.
What if I'm not happy with something?
Your satisfaction is 100% guaranteed. Tell us within 24 hours and we'll come back to make it right, free of charge.
Still have a question?
Call or text 250-470-8559, or email freshenupcleaning05@gmail.com.